Return & Refund Policy

Last Updated: 26/11/2025

At Cobby, hygiene and product integrity are our top priorities. Because our products are used for eating and drinking, we must adhere to strict health standards to ensure the safety of our community.

Please read our policy below carefully before making a purchase.

1. All Sales Are Final (The Hygiene Rule)

Due to the nature of our products—drinkware and coffee consumables—and in compliance with health regulations in Saudi Arabia regarding hygiene products, all sales are final.

We do not accept returns or exchanges due to a change of mind, dislike of color/style, or incorrect size selection once an order has been placed.

Once a tumbler, cup, or coffee bag leaves our facility, we cannot guarantee its safety for resale, even if it appears unopened. Therefore, we cannot accept it back.

2. The Exception: Manufacturing Defects & Wrong Items

We stand behind the premium quality of Cobby products. While we do not allow change-of-mind returns, we fully guarantee our products against manufacturing defects or shipping errors.

If you receive an item that is damaged, defective, or incorrect, we will make it right immediately.

What is covered under this guarantee?

Significant cosmetic damage upon arrival (dents, deep scratches) due to shipping.
Manufacturing flaws (e.g., a lid that doesn’t seal properly causing leaks, insulation that does not hold temperature as promised).
Receiving the wrong item or color than what you ordered.

How to report a issue: You must contact us within 7 days of receiving your order. We require photos or a video clearly showing the defect or damage.

Outcome: If the defect is confirmed by our team, we will offer a full refund or a free replacement. We will cover the return shipping costs for defective or incorrect items.

3. How to Start a Defect Claim

If you believe your product has a manufacturing fault or arrived damaged, please contact our Customer Care team immediately:

Email: cobby.2025@outlook.com
WhatsApp: +966 50 040 0416

Please include your order number, a description of the issue, and clear photos/video.

4. Refunds (For Defective Items Only)

If your defect claim is approved for a refund:

A credit will automatically be applied to your original method of payment (e.g., Mada, Visa, Tamara/Tabby).
Timing: Please allow the standard banking time of 7-14 business days for your bank or payment provider to process the refund and post it to your account.